Use the form below to request a replacement or, in rare eligible circumstances, a refund. Standard requests must be submitted on the same calendar day the order is marked delivered.
Before submitting
- Have your order number and affected book title ready.
- Select Replacement or Refund and choose exactly one reason.
- If you choose Other, write the reason in the required box.
- Keep the book, original packaging and shipping label. Our team may request clear photographs or an unboxing video by email.
Approximately 99% of eligible cases are resolved by replacement. Refunds are considered only when replacement is unavailable or impracticable, in a rare unforeseen situation, or when required by law.
If the form is not visible, or if you need to raise a mandatory consumer-rights issue outside the standard same-day process, use our Contact page and include the same information.
