Dealing with Difficult People (HBR Emotional Intelligence Series)

At the heart of dealing with difficult people is handling their--and yourown--emotions. How do you stay calm in a tough conversation? How do you stayunruffled in the face of passive-aggressive comments? And how do you know if you'redifficult to work with?This book explains the research behind our emotional response to awful colleaguesand shows how to build the empathy and resilience to make those relationships moreproductive.Books in this series are based on the work of experts including:Daniel GolemanTony SchwartzNick MorganDaniel GilbertThis collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot orCold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by HollyWeeks; "The Secret to Dealing with Difficult People: It's About You," by TonySchwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with aPassive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who'sAlways Stressed Out," by Rebecca Knight; "How to Manage Someone Who ThinksEverything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R.Kets de Vries.HOW TO BE HUMAN AT WORK.The HBR Emotional Intelligence Series features smart, essential reading on thehuman side of professional life from the pages of Harvard Business Review. Each bookin the series offers proven research showing how our emotions impact our work lives,practical advice for managing difficult people and situations and inspiring essays onwhat it means to tend to our emotional well-being at work. Uplifting and practical,these books describe the social skills that are critical for ambitious professionals tomaster.